Your questions
Can't see yours? Message us on WhatsApp. We usually reply within the hour.
WhatsApp usWhich areas do you cover?
Central and south-east London. Elsewhere in London, send a booking request and we'll confirm within 24 hours.
Do I need to be home?
No. Leave a key in a key safe, give us a lockbox code, or we can hold a key for regular cleans.
Do you bring cleaning products?
For end of tenancy and deep cleans, yes, everything. For regular cleans, your first clean includes a starter kit we leave with you. We use your hoover.
When do I pay?
Your card is saved when you book and charged after the clean. Hosts and agents with several properties can pay by monthly invoice.
What if something's missed?
Tell us within 48 hours with a photo and we'll come back and put it right, free.
Are your cleaners vetted and insured?
Yes. Every cleaner is ID-checked, referenced and trained by us, and every job is covered by public liability insurance.
Can I have the same cleaner each time?
For regular cleans, we aim for the same cleaner every visit.
Can you change bed linen and supply it?
Yes. Turnovers can include laundered linen and towels at £15 per bed set.
How do Airbnb turnovers get scheduled?
Send us your turnover dates each month. Last-minute additions inside 24 hours are £15 extra.
Will you contact my guests?
No. We work behind the scenes. Your guests only see a spotless space.
How do I cancel or reschedule?
Free up to 48 hours before. See our cancellation and access policy for shorter notice.